Indebted to only our customers, we are here to help. The market is the wind at our backs and the wonderful people in it our sails.
Geowiz PRO is GeoSpace Labs premier product line featuring advanced geospatial features designed as a cutting edge first of its kind Carrier Information System (CIS) that includes FMCSA compliant Hours of Service eLog technology (ELD).
Main Phone: (877) 4-GEOWIZ
Contact Information Florida Corporate: 5302 S. Florida Ave, Ste 207, Lakeland, FL 33813, support @geowiz.biz
Contact Information Florida Support & Warehouse: Units #104, #105, #114, 4415 Florida National Drive, Lakeland, FL 33813, support @geowiz.biz
David Lady -Founding Partner and President of GeoSpace Labs.
David holds several advanced degrees including a Doctorate in Technology Engineering, a Masters in Information Management, a Master of Business Administration (MBA), and also has a Bachelor of Science in Business Administration. David is a graduate of the MIT Sloan Business Schools Executive Training Program in Strategy & Innovation.
Mark Rupert - Founding Partner and COO.
Mark has a Bachelor of Science in Computer System Mathematics. Mark is an expert embeded systems engineer with over 20 years experience in real-time systems.
ELD Units - 12 Month Fix/Replace. Tablets 90 Days Fix/Replace. Cables 14 Days Fix/Replace
If you are experiencing any system defects that you believe means the system is not working correctly within the first 30 days of usage, please go to this link and open a ticket: http://geospacelabs.com/ticket.php. Please include your email address and your phone number (even if you believe we should already have it).
You will receive a response within 48 hours. We will ask you to identify the specific items and explain how you expected the system to work. We will ask you for supporting information like the time, location, and odometer, or detailed expected results related to the problem.
If the item is a user training issue we will provide training to you on how to correctly use the system and we will close the ticket.
If the item is a system BUG, we will escalate the ticket to development. All reported BUGs will be patched within 30 days. Upon release, we will confirm with you that the item has been fixed. If you verify that it has, or you refuse to verify, the item will be noted as fixed and the ticket will be closed.
If the item is not fixed it will be added back into the development process to be fixed in the next release cycle of 30 days.
Since all trucks are different, if we fail to fix a reported BUG that is material to the system usability, per the above process, within 60 days of system purchase, a refund option is available to you under the below refund process:
Return all system components to: Geowiz Product Line, 5302 S. Florida Ave, Ste 207, Lakeland, FL 33813, support @geowiz.biz using the assigned ticket number for the problem as the RMA number.
GeoSpace Labs will assess the condition of the equipment and will provide one of three refund options:
1. Equipment has heavy field usage and is not refundable. We will return items to you and system warranty will continue.
2. Equipment demonstrates field usage but can be refunded. A 40% restocking fee will be applied to the refund. Refund will be issued within 30 days of system receipt.
3. Equipment shows no signs of field usage and is in excellent condition. A 15% restocking fee will be applied to the refund. Refund will be issued within 30 days of system receipt.
Upon issuance of a refund, the support ticket will be closed.